FAQ

We freeze all of our soups in 16oz BPA-free plastic containers.

Soups that are frozen generally last for 6 months. We recommend you eat within the six month time period. Once defrosted use within one week.

For best results I recommend thawing the frozen soup in the refrigerator. Once it's thawed pour into a saucepan and gently bring to a boil. If you don't have time to thaw, you can put into a saucepan but heat slowly on low.

We recommend you eat our meals within a week as they come fresh.

Yes! You can pick up orders placed online at our kitchen or you can purchase in store without pre-ordering online. We still require masks in store for pickups. Our address is 13944 Ventura Blvd, Sherman Oaks, CA 91423. Pick up hours are Monday-Thursday, 10am - 4pm and Friday 10am - 2:30pm.

You can find our preorder items on the menu page. Just click on "product type" then click on "preorder".

Yes. We just need advance notice and we will most likely be able to accommodate you pre-order needs. Please contact us at info@gracefullyfed.com.

We generally would need advance notice for these kind of requests. Please contact us at info@gracefullyfed.com

Yes. We are dedicated to buying certified organic foods.

I personally cannot eat gluten, dairy or nuts. We do not use those ingredients. If you have a severe allergy, you must proceed with caution even though we try our best.

We now ship Nationally! If you are curious about how much it will cost to ship to your area, please calculate in your cart.

We do not ship less than 8 soups at a time, and ship in quantities of 8 and 10. If you would like to order more than 10, orders can only be shipped in multiple boxes. This means orders can ship in quantities of 8, 10, 16, 18, 20, etc.

**please be aware that the pandemic is causing some unforeseeable shipping delays. If you would like to guarantee frozen soup, please choose overnight shipping.

Shipping amounts will be calculated at checkout. Please calculate shipping in your cart to see the shipping rate as it depends on the distance and amount of soup being ordered.

Ground -For California and neighboring states this may be your best option. It generally takes two days but most times gets there in one. The soups should remain frozen for two days in our insulated kit, however certain temperatures and shipping routes can change that - only ordering Overnight guarantees 1 day frozen delivery.

Fedex 2 Day -This is a great option for the Midwest, East Coast Most times although NOT guaranteed it will arrive in two days frozen.

Overnight -Gets there overnight! Best option if you want your soups to arrive guaranteed in one day and guaranteed frozen.

As a rule of thumb, if the soups arrive frozen they can go back in the freezer up to 6 months, if they arrive slushy and not completely thawed they can go back in freezer for up to 6 months. If they arrive thawed, they will last 5 -7 days in fridge.

Please note, we are not responsible for damages and/or rerouting of packages.

Your shipment day will be shown at checkout. Please make sure you are okay with the shipment day BEFORE ordering. For every order there is a one day packing delay that will be reflected at checkout. Please remember that certain types of shipping are not offered by Fedex over the weekend. Please contact us at info@gracefullyfed.com if you have any questions.

***Please note that we are not responsible for any delivery delays due to:

- Incorrect or incomplete addresses

- Products that get damaged en route

- Shipping delays due to weather, the pandemic, or other extenuating
circumstances.

Deliveries that are returned or require rerouting due to incorrect addresses may be subject to additional charges for re-delivery. Please check the tracking number sent to you by email, and contact us if you are experiencing any issues or delays.

If you are local to Los Angeles, checkout our local delivery zone map here to see how much delivery would cost. Local home delivery is between $10-$40 dependent on vicinity to the kitchen. If you are not local to Los Angeles please reach out and we can quote you a price for delivery or shipping, or simply enter in your address at checkout and it will calculate for you.

We deliver on Tuesdays and Fridays between 9am-2pm depending on the date that you ordered. You will see your delivery date upon checkout.

We are also now on Grubhub! You can order by clicking the red link on our menu.

We will text you once the meals are delivered and we will knock unless instructed to not do so. You will receive a text from the delivery driver when they are on the way so you can be aware of the exact delivery time. We do recommend purchasing an insulated bag that we can switch out every week. This will help keep your food items cold. We will leave the insulated bag or paper bag on your front porch or in a specified area of your choice. Once the food is delivered we are not responsible for any food spoilage or damage.

Our insulated packaging is designed to keep your meals fresh during transit. Our paper bags are not insulated, but if you purchased frozen soups your food generally stays cold. If you receive your meals later than expected, please use your best judgment by giving them a check for smell and consistency. We also suggest making sure your meals are cool to the touch. We advise that you place all meals in the refrigerator immediately upon delivery. If soups are slushy to frozen consistency they may go back in the freezer. If you are at all concerned with the freshness of your meals or soups, or have any questions about storage, please do let us know.

We will pick up the insulated bag, ice packs, and containers on your next delivery day. Please leave them outside for us.