FAQ

We freeze all of our soups in 16oz BPA-free plastic containers.

Soups that are frozen generally last for 6 months. We recommend you eat within the six month time period. Once defrosted use within one week.

For best results I recommend thawing the frozen soup in the refrigerator. Once it's thawed pour into a saucepan and gently bring to a boil. If you don't have time to thaw, you can put into a saucepan but heat slowly on low.

We recommend you eat our meals within a week as they come fresh.

Yes! You can pick up orders placed online at our kitchen or you can purchase in store without pre-ordering online. Our address is 13944 Ventura Blvd, Sherman Oaks, CA 91423. Pick up hours are Monday-Thursday, 10am - 5pm and Friday 10am - 2:30pm, Saturday 9am - 3pm.

Yes. We have preorder items on the ingredients page and if there's something else you would like to preorder, we just need advance notice and we will most likely be able to accommodate you.

Please contact us at info@gracefullyfed.com.

Yes. We are dedicated to buying certified organic foods.

I personally cannot eat gluten, dairy or nuts. We do not use those ingredients. If you have a severe allergy, you must proceed with caution even though we try our best.

From our homepage, click on the ingredients button. Once there, select your soup and the nutritional information will be displayed.

We know cost is an important factor, and we want to make sure that our soups are accessible to as many people as possible. We are also passionate about delivering high quality food, made with organic and locally sourced ingredients. We do our best to balance quality and affordability.

We now ship Nationally! If you are curious about how much it will cost to ship to your area, please calculate in your cart.

We do not ship less than 8 soups at a time, and ship in quantities of 8 and 10. If you would like to order more than 10, orders can only be shipped in multiple boxes. This means orders can ship in quantities of 8, 10, 16, 18, 20, etc.

Shipping costs are calculated at checkout and are automatically generated through FedEx or UPS based on your location. Please be aware that the ongoing pandemic may cause unforeseen delays. We do our best to get you your delivery as fast as possible.

Confirm your shipment day at checkout, prior to placing your order. We try to get your packages out as soon as possible but we generally take one day to package you order for ultimate freshness. Fedex/UPS does not offer certain types of shipping over the weekend therefore we do not ship out 2day/Ground orders on Thursday’s or any shipments on Fridays. If ordering on these days your package will most likely be shipped out on Monday. Please contact us at info@gracefullyfed.com for any further questions.

***Please note that we are not responsible for any delivery delays due to:

- Incorrect or incomplete addresses

- Products that get damaged en route

- Delays due to weather, the pandemic, or other extenuating
circumstances.

-Deliveries that are returned or rerouted due to an incorrect address may be subject to additional charges. Make sure to check the tracking number emailed to you, and contact us if you are experiencing any further issues. We're here to help.

As long as the soup is still cold-it's safe to eat! You can also re-freeze for up to six months, or refrigerate for five to seven days. We do not guarantee soups will arrive frozen.

Sure! Just email us at info@gracefullyfed.com and we can accommodate you to pay the full amount.

If you are local to Los Angeles, checkout our local delivery zone map here to see how much delivery would cost. Local home delivery is between $10-$40 dependent on vicinity to the kitchen. If you are not local to Los Angeles please reach out and we can quote you a price for delivery or shipping, or simply enter in your address at checkout and it will calculate for you.

We deliver on Tuesdays and Fridays between 9am-2pm depending on the date that you ordered. You will see your delivery date upon checkout.

We are also now on Grubhub and Door Dash! You can order by clicking the red link on our menu.

When your meals are out for delivery you will receive a text upon arrival unless your phone number was not provided.

Yes!! If you’d like any of our cafe items (salads, sandwiches, avocado toast, smoothies) we make them made to order with your delivery. Please enjoy!

Our paper bags are not insulated but because our soups are frozen, your food will stay cold for a few hours. For added freshness, we recommend the purchase of a Gracefully Fed insulated bag, in which the delivery driver can place your order. Upon delivery, place your meals in the refrigerator immediately. If soups have not thawed they may be placed in the freezer for up to 6 months.

We will pick up the insulated bag, ice packs, and containers on your next delivery day. Please leave them outside for us.